Customer Service te pawh a awm
1.Project enkawl dan tur ruahmanna
Enterprise hian "General Manager - Project Department - Specialized Manager" tih hierarchical management model a hmang a:
General Manager hian thil awmdan zawng zawng a enkawl a, Project Department hian sumdawnna bik a tipung a;
Manufacturing Manager hian production link tha taka kalpui a nih theih nan raw material sourcing leh manufacturing arrangement a enkawl a
Project Manager hian project kalpui dan tur ruahmanna, link zawng zawng inremna, leh sub-contractor management te a ngaih pawimawh ber a, chu chuan project kalpui dan chak leh tha zawk a enfiah a
Transportation and Storage Manager hian product storage leh delivery leh transportation a kaihruai a, supply chain tawp lama logistics leh storage link hawn a ni.
2.Quality Control System a ni
"General Manager - Quality Manager" chu a bulpui ber atan hmangin, quality supervision network siam a ni a, chu chuan production process zawng zawng a huam vek a ni:
Design, process, leh material source control atanga welding, heat treatment, leh product inspection process management thlengin, chuta tang chuan pressure test, nondestructive test, leh control system-a special verification thlengin, link tin hian full-time engineer (Design Engineer, Welding Engineer, NDT Engineer, etc.) te nen thuam an ni a
Chutih rual chuan, a chhung atanga pawn lam atanga full-chain quality closed loop neih theih nan sub-contractor quality management te pawh dah tel a ni bawk.
3.Customer Service kalpui dan tur
"Multi-channel customer docking - hierarchical problem handling - full-process service closed loop" system siam a ni:
Customer-te chuan Site Manager, Sales Manager, direct docking, emaw department dang emaw hmangin dilna an siam thei a;
Routine issues chu customer service personnel-te direct-a chhanna emaw, department kaihhnawih-te hnena refer emaw a ni a; thil lian tham tak takte chu General Manager, Warranty Engineer, leh department kaihhnawih-te’n an buaipui a, on-site processing, factory-a siamthat/replacement atana kir leh, leh special meeting te ang chi method hmanga chinfel a ni
A tawp berah chuan service chu traceable leh optimizable turin customer service file siam a ni.